Brindha Sridhar
Founder, Lumis Advisory
About
I help healthcare organizations find where their patient experience is breaking — and build the AI-powered roadmap to fix it. After building the CX function at MetroPlus Health Plan for 650K Medicaid members (13% retention improvement, 200% CAHPS increase) and leading patient experience strategy at UCB's neurology portfolio, I now advise health plans, pharma companies, and health tech organizations on CX and AI strategy.
SERVICES
CX & AI Readiness Diagnostic — A 2-week rapid assessment that maps your patient or member journey, identifies where the experience is breaking, and delivers a prioritized roadmap with AI-ready recommendations.
Patient Journey Redesign — Deep-dive into priority journey stages to redesign the experience with AI integration and a phased implementation playbook.
Fractional Chief Experience Officer — Embedded strategic CX leadership for organizations that need senior expertise without the full-time commitment.
Strategic Advisory — Monthly advisory for CEOs and founders navigating patient experience and AI strategy decisions.
WHO I WORK WITH
Health plans and Medicaid MCOs · Specialty pharma and rare disease · Patient services and commercialization platforms · Digital health and health tech
Contact
Start with a 20-minute discovery call — no pitch, just conversation.
[email protected] · linkedin.com/in/brindhasridhar
Central New Jersey732-318-5710
[email protected]